Last updated: 18 Dec 2025

Privacy Policy – ChiroCare

At ChiroCare, your privacy is taken seriously. This policy explains how your personal information is collected, used and protected when you visit our website or use our services. ChiroCare complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, you agree to the handling of your information as outlined below.

Information we collect

When you interact with our website, contact us, or receive services from ChiroCare, we may collect information such as:

  • Name

  • Contact details (email, phone number, postal or billing address)

  • Business or company name (if applicable)

  • Payment details (e.g. credit card information processed via secure providers)

  • IP address and general location data

  • Responses to surveys, forms or questionnaires

  • Support requests and communications

  • Comments on our blog or social media, and social media handles

Together these are referred to as Personal Information.

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided personal information, it will be deleted as soon as reasonably possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

You may request access to, correction of, or deletion of your Personal Information by contacting us or, where applicable, by updating your details through any available account or booking portal.

How we use your information

Personally identifiable information

ChiroCare uses your Personal Information in order to:

  • Provide chiropractic and related services to you

  • Manage bookings and communicate about your appointments

  • Respond to enquiries, support requests and feedback

  • Send important updates about your care, our services or our website

  • Share educational or other relevant content you have opted in to receive

  • Improve our website, services and patient experience

Marketing messages (such as newsletters or promotional offers) are only sent if you have subscribed or otherwise asked to receive them. You can opt out at any time by using the unsubscribe link (where provided) or by contacting us directly.

Non‑personally identifiable information

We may also use aggregated, de‑identified information to:

  • Analyse and improve our website performance

  • Understand service demand and visitor behaviour

  • Develop new services or offerings

  • Assist with general business reporting and analytics

Information that you choose to make public (for example, testimonials or comments on our website or social media) may be visible to others. Even if you later remove that content, copies may remain in cached pages or where third parties have stored or shared it.

Storage and security

ChiroCare takes reasonable steps to safeguard your Personal Information from misuse, loss and unauthorised access, modification or disclosure. This includes using secure servers and reputable third‑party providers for hosting and payment processing. Credit card information is encrypted during transmission and is not stored by us on our own servers.

Your information may be stored or processed on servers located in Australia or, where necessary, in other countries that have appropriate privacy and security protections in place.

We retain Personal Information for as long as needed to provide services to you and as required to meet our legal, accounting and regulatory obligations or to resolve disputes.

If ChiroCare becomes aware of a data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the relevant regulator where required by law.

Cookies and pixels

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files placed on your device that can help:

  • Recognise your browser

  • Remember your preferences

  • Analyse website traffic and usage patterns

  • Facilitate social sharing features

Cookies do not give us direct access to your computer or to personal files. Most browsers accept cookies by default, but you can change your browser settings to refuse cookies or to alert you when cookies are being used. If you choose to disable cookies, some parts of our website may not function optimally.

We may also use cookies and tracking pixels in connection with third‑party services such as Google Ads and Meta/Facebook, to show you more relevant advertisements based on your visits to our website and other sites.

Sharing your information with third parties

ChiroCare does not sell or rent your Personal Information.

We may disclose your Personal Information to third parties only when necessary to:

  • Provide services you have requested (for example, booking platforms, payment processors or IT providers)

  • Comply with legal obligations

  • Protect the rights, property or safety of ChiroCare, our patients or others

Any third‑party service providers engaged by ChiroCare are required to handle your Personal Information in accordance with applicable privacy laws and our privacy standards, and are not permitted to use it for any other purpose.

If you request a password reset for any account linked to our services, your IP address may be included in the reset email as a security measure.

Legal disclosure and business changes

ChiroCare may disclose your Personal Information where required or authorised by law, including in response to a court order, subpoena, warrant or lawful request from a government or regulatory authority.

In the event of a merger, sale, or other change of ownership or control of ChiroCare or its assets, Personal Information may be transferred to the new owner or entity, subject to appropriate confidentiality and privacy obligations.

Links to other websites and embedded content

Our website may contain links to external websites and may display embedded content (such as videos, booking widgets, or social media posts). These external sites and services have their own privacy practices, which may differ from ours.

ChiroCare is not responsible for the privacy policies or content of third‑party websites. When you follow a link or interact with embedded content, your information may be collected by those third parties in accordance with their own privacy policies. You are encouraged to review their privacy statements.

Changes to this policy

ChiroCare may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The updated policy will be posted on chirocareaustralia.com, and the changes will take effect from the date of posting. You are encouraged to review this page periodically to stay informed about how your information is managed.

Contact us

If you have questions, concerns, or a complaint about how ChiroCare handles your Personal Information, or if you wish to access or correct your information, please contact:

ChiroCare
Email: info@chirocareaustralia.com
Phone: 0432 526 775

ChiroCare aims to respond to privacy‑related enquiries within 48 hours during business days.